Quality Policy

At Stratum Canada, our mission is to provide our customers with high-quality products and trusted laboratory services. We understand that low-quality products and imprecise data can cost our customers time and money and impact the credibility of their brand. We are committed to providing our customers with the products and services they need, within the timelines they expect, without compromising the quality of those products and services.

We seek to accomplish this mission by engaging with and practicing our core values:

Customer Care

We understand that our customers have unique and ever-changing needs and operate within a dynamic and heavily regulated environment. We communicate with our customers, encourage their feedback, and adapt to their needs to ensure an exemplary customer experience.

Quality Products

We provide our customers with high-quality drug products. We ensure that the products we sell are regulated, sourced from credible vendors, and are received, stored, and handled in accordance with their storage and delivery requirements.

Accurate Analytical Testing and Calibration

We ensure data quality over the lifecycle of an experiment, assay or calibration. The data we collect is attributable, legible, contemporaneous, original, and accurate, and our reports are comprehensive and effectively communicate evidence-based result.

Compliance

We comply with regulatory requirements and customer expectations. We ensure that our customers can rely on the products and services we provide to consistently meet their specifications.

Continuous Improvement

We aim to continuously improve our processes to increase efficiency and ensure adoption of best practices. Our commitment to continuous improvement ensures that we consistently deliver the highest quality products and services to our customers.

Investing in Our Team

Our team is our greatest asset. We invest in our talent, and by providing our associates with training and development opportunities, we increase our productivity and deliver quality results.

Respect

We maintain a culture of respect. We show respect towards our colleagues, our customers, our vendors and regulatory authorities and we demonstrate integrity in every business interaction.

Impartiality

We uphold the highest standards of integrity and transparency in all aspects of our research, emphasizing impartiality and objectivity in data collection, analysis, and reporting.